Best practice! This is a phrase I’ve had a love/hate relationship with over the course of my entire career… or maybe it’s just a love to hate! The phrase is something that should perhaps be called “Best Suggestions” and not “Best Practice” because all too often I think it’s used to describe the way someone wants you to work as opposed to anything that represents the views of a majority of users over a long period of time, or anything that takes account the way different people want to work. In fact with new technology how can it be “Best Practice” when it hasn’t been around long enough in the first place? I think for a clearly defined and well established process then “Best Practice” has it’s place… but otherwise it’s often the easy answer to a more complex problem, or just a problem that is considered too hard to address.