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Monthly Archives: April 2018

I’m pretty sure that when we started to build the new Customer Experience Team in Cluj last year that there was nothing in the job description about being competitive… but wow, they are!!!  I’d be lying if I said I wasn’t competitive, because I know I am, but it’s been a long time since I’ve had these kinds of feelings that keep me up at night.

To some extent I think the training requirements at SDL are the perfect fuel for this type of environment and I haven’t made up my mind yet whether it’s healthy or not.  But in their roles the team speak with customers through the online chat, in the community, via email… basically anywhere anyone comes in with a question because they don’t have a support contract or an account manager to ask and they didn’t know about the SDL Community which is of course the best place to go for help.  To be able to answer the variety of technical questions we see, all the team have either completed or are working through the various SDL Certifications available at a rate of knots and are learning more about the sort of problems faced by translators and project managers just by having to help people every day.  They are doing a fantastic job!

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In the years that the SDL AppStore has been around I get asked one question on a fairly regular basis… “How can I find out about new apps or updates to existing apps?”.  A very reasonable question of course and one that has not been addressed particularly well, albeit there have been ways to keep yourself informed.  The ultimate solution we all want to see is the AppStore embedded into SDL Trados Studio, but as that isn’t going to happen for a while here’s a couple of ways you can still keep yourself aware of the updates.  The first is via twitter and this has been around for a while; the second is using an RSS feed which is brand new as of today!

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