… Really Awful Tucker, Radically Altered Terminology, Rheumatoid Arthritis Test, Race Against Time, Recurrent Acute Tonsillitis, Real Acquisition Technology, Republicans Against Trump… the list goes on! All with the same acronym RAT. A comment on the SDL AppStore this week relating to a new plugin called the RAT inspired me to write this article this evening. Everyone is loving this plugin so far but one user had an objection to the name, the acronym, because he didn’t get it. Actually to be fair someone else on the SDL Community didn’t like it either… Rats are dirty! Continue reading “Radical Anxiety Termination…”
Santa’s little helper… and if any of you are fans of “The Simpsons” I’m not talking about a greyhound… is a xmas gift from the SDL Community and SDL AppStore teams to make it easier to get help when you’re working in SDL Trados Studio. The SDL Community has become incredibly busy in the last few years, so on the whole I’m confident people have learned how to find where to post and navigate through the myriad of forums available to them. Certainly we have some good short links and I have written about the communities before:
Once upon a time, of course, the translation environment was just black and white with gray in between. Black and white and gray? The AppStore gods were understandably bored and angry, so they went looking for other colours to brighten the world for their users. The resulting colours emerged from the Microsoft Word palette resulting in fifteen colours to choose from. The AppStore gods were so happy with these colours they decided to paint the translation environment from the AppStore. They opened Visual Studio and flung the colours around, resulting in a brand new app. they called “Wordlight” and a new colourful feature for the “Community Advanced Display Filter”.
How do you eat an elephant? Well, of course we don’t really want to eat an elephant, we love elephants! But if we did want to eat something that large we’d do it in bite sized chunks! This is something that is particularly relevant when working with large resources such as translation memories or terminology that is freely available from a number of places on the internet. I’ve addressed this before in various articles… these two are particularly relevant to the topic I’m addressing today:
Ever since the release of Studio 2009 we have had the concept of Language Resource Templates, and ever since the release of Studio 2009 I’d risk a bet that most users don’t know what they’re for or how to use them. To be fair this is hardly a surprise since their use is actually quite limited out of the box and access to the goodies inside is pretty hard to get at. It’s been something I used to see users complain about a long time ago but for some years now I rarely see them mentioned anymore. This article, I hope, might change that.
There are three things that have stood out for me this year. The first is how much support SDL have provided to their users to make sure they are able to work successfully with their investment. The second is how little many users are aware of this, and the third is just how many users have used Trados for a decade or more and were not aware of what a support & maintenance contract can bring you. This last one has been the biggest surprise to me as I’ve spoken to people who thought a support contract was more than the cost of the software; to people who thought it was support only and to people who didn’t know SDL provided any support at all! So, one of my resolutions for 2019 will be to try and make sure that all our users are more aware of how to get help, even if they don’t want to purchase a support & maintenance contract. So, I’ll cover these things:
- Support & Maintenance Contract
- SDL Community
- The Customer Experience Team
- The SDL AppStore Team
- The SDL Marketing Team
- Customer Experience Program
When I write these articles I always start with thinking about the image at the top. I do this for two reasons, the first is because it usually helps me think of some bizarre introduction (like this!) that helps me start writing, and the second is because every now and again I like to play around with Gimp which is the free image software I occassionally use. It’s always nice to spend a little time doing something frivolous because it’s good thinking time without being distracted by the job! I don’t really know how to use this software at all, but it’s fun seeing what turns out… and I confess I often use a combination of powerpoint and Gimp simply because some things are just easier in powerpoint! Eventually I might actually learn how to use it properly… I’ll keep practicing anyway.