I’m pretty sure that when we started to build the new Customer Experience Team in Cluj last year that there was nothing in the job description about being competitive… but wow, they are!!! I’d be lying if I said I wasn’t competitive, because I know I am, but it’s been a long time since I’ve had these kinds of feelings that keep me up at night.
To some extent I think the training requirements at SDL are the perfect fuel for this type of environment and I haven’t made up my mind yet whether it’s healthy or not. But in their roles the team speak with customers through the online chat, in the community, via email… basically anywhere anyone comes in with a question because they don’t have a support contract or an account manager to ask and they didn’t know about the SDL Community which is of course the best place to go for help. To be able to answer the variety of technical questions we see, all the team have either completed or are working through the various SDL Certifications available at a rate of knots and are learning more about the sort of problems faced by translators and project managers just by having to help people every day. They are doing a fantastic job!