You can take a CAT to water!

A cartoon cat in spectacles sits by a riverbank, intently working on a laptop, conveying a blend of nature and technology. He's not drinking!

The phrase “You can lead a horse to water, but you can’t make it drink” emphasises the idea that you can offer opportunities or advantages to someone, but you can’t force them to take action if they’re unwilling. This proverb has deep historical roots, with its first recorded use in Old English around 1175, and it has been in continuous use ever since. It’s often used to illustrate the limits of influence and the importance of individual choice, making it applicable in various contexts, from personal relationships to business settings.

The expression underscores a universal human truth about the limits of persuasion and the autonomy of others. It’s not just an old saying; it encapsulates a cultural understanding about the nature of free will and the complexities of human behavior. This proverb serves as a reminder that despite our efforts to guide or provide for others, their ultimate actions are out of our control.

In psychological terms there is of course a model to explain this behaviour. It’s called the COM-B model of behavior change, and it suggests that for individuals to change their behavior, they need capability, opportunity, and motivation. Even if people have the capability (skills and knowledge) and opportunity (external conditions), without intrinsic motivation—the personal desire and drive—they may not take action. This reflects the essence of the proverb, indicating that personal choice plays a critical role in whether advice or opportunities are acted upon. Motivation is key to bridging the gap between intention and behavior​.

So when it comes to learning about technology what are the motivations for students, educators, professionals in the field of localization?  I think everyone has their own, but I could hazard a few guesses:

  1. Career Advancement: Gaining new skills or refining existing ones can open up advanced job opportunities and promotions, making the effort to learn well worth it.
  2. Quality and Efficiency: Improved skills lead to higher quality work and more efficient processes, which can be highly motivating for professionals who take pride in their work. In particular you become your own problem solver!
  3. Innovation and Adaptation: The localization field is dynamic, with constant technological advancements. Staying updated is crucial to remain competitive and innovative and even more so in today’s rapidly changing environments.
  4. Peer Recognition and Networking: Being well-versed in the latest tools and techniques can increase one’s reputation among peers and enhance networking opportunities. I think all the experts in the RWS Community are well known and hopefully respected!
  5. Personal Fulfillment: For many, continuous learning is intrinsically rewarding, providing personal satisfaction that comes from mastering new challenges.

I can’t think of anyone I know or have met in the localization industry who wouldn’t agree with this, and may even have more to add.  But by now you may be wondering when I’ll get to the point… so here it is.

If you have never been able to find training on the things you needed to learn to work with Trados; if you didn’t know there is a knowledgebase, or the community forums to get help; if you didn’t know Trados Studio actually comes with PDF guides to help you get started in translating or project management; if you didn’t know that Trados Studio has a context sensitive online help; if you didn’t know RWS run a Campus event every year with presentations covering all the career possibilities you can think of in the localization industry, and with presentations around the use of technology; if you didn’t know that RWS provide their technology for free to all academic partners through their RWS Campus programme; if you didn’t know there are guides for everything and forums to ask questions if you are already an academic partner; if you didn’t know Trados have a YouTube site with many how-to videos; if you didn’t know Trados run regular webinars on the use of our technology and maintain a database of previously recorded webinars; if you didn’t know there is an RWS University and certification in the products; if you didn’t know you can have support included with your product; if you didn’t know all users have free access to licensing & installation support; if you didn’t know you can report a bug or get help with any question in the community forums; if you didn’t know you can make suggestions for new features or vote for features others have raised; if you like to develop and wonder about the APIs but have never heard of developers.rws.com; if you have a question about how to use the APIs or write your code effectively; if you didn’t know Trados AppStore developers opensource almost everything they do…

… if you didn’t know these things already then at least know this. You can visit the Community Solutions Hub (Trados) and tell them what you’d like to learn.

You can ask for training on how to do anything you would like to learn around the use of the products within the Trados Portfolio. You have an opportunity to shape your learning agenda and dive deeper into the Trados tools and features that matter most to you.  Every 2-weeks the Community team plan to deliver a webinar… not a polished presentation, but rather a functional explanation of exactly how to do what you ask about. It doesn’t have to be, in fact it shouldn’t be since each one is only one and a half hours, a complete how to use the product.  There are plenty of training facilities already available to you for that.  But there may still be some gaps in your knowledge, or a need to find a different way of looking at things, that might help put things into place.

Visit the Community Solutions Hub (Trados) and tell them what you’d like to learn and drink deeply.  I’m sure the motivation is there… you surely have the capability… and now you have the opportunity!

AI and Community

An image representing a modern, digital flat icon symbolizing an AI-supported community. It integrates elements of technology and symbols of community and unity, with a futuristic color scheme of blues and greens.I’ve written quite a few articles in the last year or so on the use of AI in a localization setting, and in general as a tool to help you complete technical tasks you may not have been able to do without help until now.  Certainly I’ve been making extensive use of this technology to simplify my life in many ways since I can now achieve in a few minutes things I could only wish I had time to learn until now.  But I thought I’d share a little of the practical use of AI within a community setting as we’ve made great use of this technology to help our users in the RWS Community and I think it largely goes unnoticed.

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The portfolio merry-go-round…

Growing a product range, buying new companies, being bought yourself, adopting new technology, reorganising  etc… all of this creates significant change across an organisation that often feels as though you’re on a merry-go-round where things change as you go around until you’re back to where you started and then it all changes again.  I can only imagine that feeling applies to customers and employees alike as each revolution strives to be better than the last, easier to navigate, meaningful in its purpose and full of the promise of success once properly implemented… and yet slightly confusing at the same time!

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Santa’s little helper…

Santa’s little helper… and if any of you are fans of “The Simpsons” I’m not talking about a greyhound… is a xmas gift from the SDL Community and SDL AppStore teams to make it easier to get help when you’re working in SDL Trados Studio.  The SDL Community has become incredibly busy in the last few years, so on the whole I’m confident people have learned how to find where to post and navigate through the myriad of forums available to them.  Certainly we have some good short links and I have written about the communities before:

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Lurkers…

001aWhat a horrible name… lurkers!  It carries all kinds of negative connotations from science fiction monsters to the stuff of nightmares where we think of spying and being followed by something or someone we don’t like.  Of course I’m not using this term in these contexts so I better explain.  I’m talking about communities and user participation, or more specifically about users who read and observe but rarely contribute to the conversations at all.

Community managers often think about user participation based on a 90:9:1 rule where 90% of users are referred to as lurkers who read all the activity but don’t contribute themselves, 9% contribute from time to time and 1% are pretty active and probably account for most of the contributions.  I guess I can see why this negatively charged name is used, but in addition to being a horrible name it doesn’t really do justice to how important this group of community users are.

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Using the SDL Community

001Last week I spent a few days in Amsterdam talking community with a group of SDL people.  We were there to see how we can shape the community and make it a place where anyone using our products, or just thinking about using them, will be able to find what they need, talk about them or just share experiences in a safe friendly environment.  Actually it’s a lot more than a safe friendly environment… it’s the only place where you can say what you think and guarantee it’ll be seen by the right people in SDL.  This could be product managers, developers, support engineers, sales guys, marketing teams, the CEO of the company… and even I have a part to play!  It’s also full of real product experts… so your peers who have years of experience and know how the products behave.  Things don’t always work the way it says in the book, and the book definitely doesn’t cover everything that’s possible!  But if you have a question, more than likely it’ll be something your fellow community members have come across before, and if they haven’t there’s a good chance they’ll have something interesting to say about it! Continue reading “Using the SDL Community”