Back in 2015 I wrote an article called “Good bugs… bad bugs!” which was all about the unintended positive side effect as a result of computer software not working as intended. I’d actually forgotten about this article until this weekend as I was pondering my own behaviour in responding to a post in the RWS Community. In fact it was my wife that got me thinking as I allowed the community thread to frustrate me because I couldn’t understand why some users can’t see reason… my reason! I had comfortably created two buckets in my mind.. either they are just incapable of understanding and I’m talking to a brick wall or they just won’t understand because they don’t want to listen since it doesn’t suit their own agenda. It didn’t help that none of my suggestions were even acknowledged, but nonetheless it took my wife to remind me that perhaps I wasn’t listening to them properly!