There are three things that have stood out for me this year. The first is how much support SDL have provided to their users to make sure they are able to work successfully with their investment. The second is how little many users are aware of this, and the third is just how many users have used Trados for a decade or more and were not aware of what a support & maintenance contract can bring you. This last one has been the biggest surprise to me as I’ve spoken to people who thought a support contract was more than the cost of the software; to people who thought it was support only and to people who didn’t know SDL provided any support at all! So, one of my resolutions for 2019 will be to try and make sure that all our users are more aware of how to get help, even if they don’t want to purchase a support & maintenance contract. So, I’ll cover these things:
- Support & Maintenance Contract
- SDL Community
- The Customer Experience Team
- The SDL AppStore Team
- The SDL Marketing Team
- Training
- Customer Experience Program
If there’s one thing I firmly believe it’s that I think all translators should learn a little bit of regex, or regular expressions. In fact it probably wouldn’t hurt anyone to know how to use them a little bit simply because they are so useful for manipulating text, especially when it comes to working in and out of spreadsheets. When I started to think about this article today I was thinking about how to slice up text so that it’s better segmented for translation; and I was thinking about what data to use. I settled on lists of data as this sort of question comes up quite often in the community and to create some sample files I used this
Every time a new release of SDL Trados Studio is released there are usually a flurry of blogs and videos explaining what’s in them, some are really useful and full of details that will help a user decide whether the upgrade is for them or not, and others are written without any real understanding of what’s in the software or why the upgrade will help. That’s really par for the course and always to be expected since everyone is looking for the things they would like to meet their own needs. So for me, when I’m looking for independent reviews of anything, I find the more helpful reviews give me as much information as possible and I can make my own mind up based on the utility I’ll get from it, the fun in using it and the cost of upgrade. I put a couple of what I would consider helpful reviews here as they both try to cover as many of the new features available as possible. So if you are in the early stages of wondering at a high level what’s in it for you then you could do a lot worse than spending 10 or 20 minutes of your time to read/watch the contributions from Emma and Nora below.
Studio 2019 has arrived and it brings with it some nice features on the surface, and some important improvements under the hood… but it also brings with it a lot more upgrades than just Studio, and I don’t just mean MultiTerm! The SDL AppStore is one of the unique benefits you get when you work on the SDL technology stack and there are hundreds of apps available that can provide additional resources, custom filetypes, file converters, productivity enhancements, manuals, etc. When you upgrade your version of Studio you are also going to have to upgrade your apps. Many of the apps are maintained by the SDL Community team and these have all been upgraded ready for use in Studio 2019, but the majority have been created and maintained by others. I’ve written this article to explain what you need to look out for as a user of SDL Trados Studio or MultiTerm, and also as a reference guide for the developers who might have missed the important information that was sent out to help them with the process. 
Is English (Europe) the new language on the other side of the Channel that we’ll all have to learn if Brexit actually happens… will Microsoft ever create a spellchecker for it now they added it to Windows 10? Why are there 94 different variants of English in Studio coming from the Microsoft operating system and only two Microsoft Word English spellcheckers? Why don’t we have English (Scouse), English (Geordie) or English (Brummie)… probably more distinct than the differences between English (United States) and English (United Kingdom) which are the two variants Microsoft can spellcheck. These questions, and similar ones for other language variants are all questions I can’t answer and this article isn’t going to address! But I am going to address a few of the problems that having so many variants can create for users of SDL Trados Studio.
There’s always been the occasional question appearing on the forums about data protection, particularly in relation to the use of machine translation, but as of the 25th May 2018 this topic has a more serious implication for anyone dealing with data in Europe. I’ve no intention of making this post about the GDPR regulations which come into force in May 2016 and now apply, you’ll have plenty of informed resources for this and probably plenty of opinion in less informed places too, but just in case you don’t know where to find reliable information on this here’s a few places to get you started:
I’m pretty sure that when we started to build the new Customer Experience Team in Cluj last year that there was nothing in the job description about being competitive… but wow, they are!!! I’d be lying if I said I wasn’t competitive, because I know I am, but it’s been a long time since I’ve had these kinds of feelings that keep me up at night.
In the years that the SDL AppStore has been around I get asked one question on a fairly regular basis… “How can I find out about new apps or updates to existing apps?”. A very reasonable question of course and one that has not been addressed particularly well, albeit there have been ways to keep yourself informed. The ultimate solution we all want to see is the AppStore embedded into SDL Trados Studio, but as that isn’t going to happen for a while here’s a couple of ways you can still keep yourself aware of the updates. The first is via twitter and this has been around for a while; the second is using an RSS feed which is brand new as of today!
It’s true… I’m a die hard desktop user. I love the benefits I get from my mobile phone, using dropbox, the benefits of machine translation, Netflix and all the cool things that come with being able to use online features in the cloud. But I’ve still been reticent to wholeheartedly embrace online technology and talk about it in this blog. When I ask myself why that is, the first thing that crosses my mind is the unreliability of online connectivity. Some people have a view of me as being a calm and patient person, and I do try hard to be that person, but when it comes to a lack of connectivity I turn into Mister Angry and Frustrated very quickly! So the very idea of working with solutions that only offer an online capability for everything leaves me cold. It’s one thing being unable to watch a film, share files, pick up my email or use my phone, but not being able to work at all is another thing altogether. If I was working as an independant translator with all the benefits that can bring of being able to work anywhere, then having a good offline capability would be essential. Studio of course offers me the offline capability, but today (and in a few more articles as there’s a lot to cover) I want to talk about the cloud and in particular SDL GroupShare. Many of you may wonder if this has any relevance for you, but hopefully you’ll see it does because the solutions SDL offer in this space give you the flexibility you need when working with the cloud and even as a freelance translator you may get asked to work in that environment. I’m going to tackle a few scenarios to explain, starting with creating projects. 
Using stylesheets to enhance the translators experience when working with XML files can be very helpful and sometimes essential. It allows you to pull details from the XML and display them in a preview pane so that the translator has more context around the translatable text. It can also provide a mechanism for displaying text that you don’t want extracted from the XML for translation at all. This is nothing new of course and localisation engineers and experienced translators have been doing this for years. In fact I’ve even