There are three things that have stood out for me this year. The first is how much support SDL have provided to their users to make sure they are able to work successfully with their investment. The second is how little many users are aware of this, and the third is just how many users have used Trados for a decade or more and were not aware of what a support & maintenance contract can bring you. This last one has been the biggest surprise to me as I’ve spoken to people who thought a support contract was more than the cost of the software; to people who thought it was support only and to people who didn’t know SDL provided any support at all! So, one of my resolutions for 2019 will be to try and make sure that all our users are more aware of how to get help, even if they don’t want to purchase a support & maintenance contract. So, I’ll cover these things:
- Support & Maintenance Contract
- SDL Community
- The Customer Experience Team
- The SDL AppStore Team
- The SDL Marketing Team
- Training
- Customer Experience Program
Every time a new release of SDL Trados Studio is released there are usually a flurry of blogs and videos explaining what’s in them, some are really useful and full of details that will help a user decide whether the upgrade is for them or not, and others are written without any real understanding of what’s in the software or why the upgrade will help. That’s really par for the course and always to be expected since everyone is looking for the things they would like to meet their own needs. So for me, when I’m looking for independent reviews of anything, I find the more helpful reviews give me as much information as possible and I can make my own mind up based on the utility I’ll get from it, the fun in using it and the cost of upgrade. I put a couple of what I would consider helpful reviews here as they both try to cover as many of the new features available as possible. So if you are in the early stages of wondering at a high level what’s in it for you then you could do a lot worse than spending 10 or 20 minutes of your time to read/watch the contributions from Emma and Nora below.
Studio 2019 has arrived and it brings with it some nice features on the surface, and some important improvements under the hood… but it also brings with it a lot more upgrades than just Studio, and I don’t just mean MultiTerm! The SDL AppStore is one of the unique benefits you get when you work on the SDL technology stack and there are hundreds of apps available that can provide additional resources, custom filetypes, file converters, productivity enhancements, manuals, etc. When you upgrade your version of Studio you are also going to have to upgrade your apps. Many of the apps are maintained by the SDL Community team and these have all been upgraded ready for use in Studio 2019, but the majority have been created and maintained by others. I’ve written this article to explain what you need to look out for as a user of SDL Trados Studio or MultiTerm, and also as a reference guide for the developers who might have missed the important information that was sent out to help them with the process. 
Is English (Europe) the new language on the other side of the Channel that we’ll all have to learn if Brexit actually happens… will Microsoft ever create a spellchecker for it now they added it to Windows 10? Why are there 94 different variants of English in Studio coming from the Microsoft operating system and only two Microsoft Word English spellcheckers? Why don’t we have English (Scouse), English (Geordie) or English (Brummie)… probably more distinct than the differences between English (United States) and English (United Kingdom) which are the two variants Microsoft can spellcheck. These questions, and similar ones for other language variants are all questions I can’t answer and this article isn’t going to address! But I am going to address a few of the problems that having so many variants can create for users of SDL Trados Studio.
There’s always been the occasional question appearing on the forums about data protection, particularly in relation to the use of machine translation, but as of the 25th May 2018 this topic has a more serious implication for anyone dealing with data in Europe. I’ve no intention of making this post about the GDPR regulations which come into force in May 2016 and now apply, you’ll have plenty of informed resources for this and probably plenty of opinion in less informed places too, but just in case you don’t know where to find reliable information on this here’s a few places to get you started:
Using segmentation rules on your Translation Memory is something most users struggle with from time to time; but not just the creation of the rules which are often just a question of a few regular expressions and well covered in 
Not Marvel Comics, but rather the number four which does have some pretty interesting properties. It’s the only cardinal number in the English language to have the same number of letters as its value; in Buddhism there are four noble truths; in Harry Potter there are four Houses of Hogwarts; humans have four canines and four wisdom teeth; in chemistry there are four basic states of matter… but more importantly, for translators using Studio 2017 there are four ways, out of the box, to get started!
Years ago, when I was still in the Army, there was a saying that we used to live by for routine inspections. “If it looks right, it is right”… or perhaps more fittingly “bullshit baffles brains”. These were really all about making sure that you knew what had to be addressed in order to satisfy an often trivial inspection, and to a large extent this approach worked as long as nobody dug a little deeper to get at the truth. This approach is not limited to the Army however, and today it’s easy to create a polished website, make statements with plenty of smiling users, offer something for free and then share it all over social media. But what is different today is that there is potential to reach tens of thousands of people and not all of them will dig a little deeper… so the potential for reward is high, and the potential for disappointment is similarly high.
Probably you’re all far more educated than me and when you read COTI you probably didn’t think “chuckling on the inside” did you? I googled it and looked at four acronym websites, none of which found the correct definition… but two of them returned the title of this article so it must be right!! Oh how I wish it was… just to bring a little levity to the ever so serious tasks of interoperability. But no, it stands for Common Translation Interface (COTI). This is a project pioneered by