There are three things that have stood out for me this year. The first is how much support SDL have provided to their users to make sure they are able to work successfully with their investment. The second is how little many users are aware of this, and the third is just how many users have used Trados for a decade or more and were not aware of what a support & maintenance contract can bring you. This last one has been the biggest surprise to me as I’ve spoken to people who thought a support contract was more than the cost of the software; to people who thought it was support only and to people who didn’t know SDL provided any support at all! So, one of my resolutions for 2019 will be to try and make sure that all our users are more aware of how to get help, even if they don’t want to purchase a support & maintenance contract. So, I’ll cover these things:
- Support & Maintenance Contract
- SDL Community
- The Customer Experience Team
- The SDL AppStore Team
- The SDL Marketing Team
- Training
- Customer Experience Program
If there’s one thing I firmly believe it’s that I think all translators should learn a little bit of regex, or regular expressions. In fact it probably wouldn’t hurt anyone to know how to use them a little bit simply because they are so useful for manipulating text, especially when it comes to working in and out of spreadsheets. When I started to think about this article today I was thinking about how to slice up text so that it’s better segmented for translation; and I was thinking about what data to use. I settled on lists of data as this sort of question comes up quite often in the community and to create some sample files I used this
When I write these articles I always start with thinking about the image at the top. I do this for two reasons, the first is because it usually helps me think of some bizarre introduction (like this!) that helps me start writing, and the second is because every now and again I like to play around with 
There are people who believe that the original intention of the internet during its inception in the 1980’s was to put the power of information in the hands of its users. In fact the last three or four decades has seen the return of the wild wild west with the internet, e-mail, mobile technology, social media, online shopping, big data, cloud computing and now the internet of things. All of this has been accessible to anyone, and anyone with the ability to create a website can give the impression they are far more trustworthy and capable than they actually are. The way the growth of the internet has taken place has meant that only large organisations are able, in theory, to provide “security” and “trust” and we rely on them to validate our financial transactions, willingly handing over our personal data so that we no longer have any control over what happens with it. Since the global social media phenomenon we even hand this data over to less secure environments sharing our lives with the world and in the process becoming less and less oblivious to the implications of what we share. Certainly a far cry from the original idea of a secure and private network for the users, and today individuals have next to zero control over their personal data at all.
Every time a new release of SDL Trados Studio is released there are usually a flurry of blogs and videos explaining what’s in them, some are really useful and full of details that will help a user decide whether the upgrade is for them or not, and others are written without any real understanding of what’s in the software or why the upgrade will help. That’s really par for the course and always to be expected since everyone is looking for the things they would like to meet their own needs. So for me, when I’m looking for independent reviews of anything, I find the more helpful reviews give me as much information as possible and I can make my own mind up based on the utility I’ll get from it, the fun in using it and the cost of upgrade. I put a couple of what I would consider helpful reviews here as they both try to cover as many of the new features available as possible. So if you are in the early stages of wondering at a high level what’s in it for you then you could do a lot worse than spending 10 or 20 minutes of your time to read/watch the contributions from Emma and Nora below.
In the last year or so many articles have been written about XLIFF 2.0 explaining what’s so great about it, so I’m not going to write another one of those. I’m in awe of the knowledge and effort the technical standard committees display in delivering the comprehensive documentation they do, working hard to deliver a solution to meet the needs of as many groups as possible. The very existence of a standard however does not mean it’s the panacea for every problem it may be loosely related to. It’s against this background I was prompted to write about this topic after reading 
Studio 2019 has arrived and it brings with it some nice features on the surface, and some important improvements under the hood… but it also brings with it a lot more upgrades than just Studio, and I don’t just mean MultiTerm! The SDL AppStore is one of the unique benefits you get when you work on the SDL technology stack and there are hundreds of apps available that can provide additional resources, custom filetypes, file converters, productivity enhancements, manuals, etc. When you upgrade your version of Studio you are also going to have to upgrade your apps. Many of the apps are maintained by the SDL Community team and these have all been upgraded ready for use in Studio 2019, but the majority have been created and maintained by others. I’ve written this article to explain what you need to look out for as a user of SDL Trados Studio or MultiTerm, and also as a reference guide for the developers who might have missed the important information that was sent out to help them with the process. 
It could be said that translators come into the industry for the love of language, and the creative nature of the work, writing beautiful translations that at least do justice to the original texts. It might even be true for many… but let’s face it, very few people can afford to do this for a full career without thinking about the money! So it’s all the more surprising to me that translation vendors don’t provide a mechanism for dealing with the money in their toolsets. Sure, you can have an analysis that can be used as the basis of a quote or an invoice, but you don’t see anywhere that deals with the money! The larger Translation Management Systems have features for doing this, or they integrate with larger Enterprise systems for accounting and project management, but what about the translators? How do they manage their business?
Is English (Europe) the new language on the other side of the Channel that we’ll all have to learn if Brexit actually happens… will Microsoft ever create a spellchecker for it now they added it to Windows 10? Why are there 94 different variants of English in Studio coming from the Microsoft operating system and only two Microsoft Word English spellcheckers? Why don’t we have English (Scouse), English (Geordie) or English (Brummie)… probably more distinct than the differences between English (United States) and English (United Kingdom) which are the two variants Microsoft can spellcheck. These questions, and similar ones for other language variants are all questions I can’t answer and this article isn’t going to address! But I am going to address a few of the problems that having so many variants can create for users of SDL Trados Studio.
There’s always been the occasional question appearing on the forums about data protection, particularly in relation to the use of machine translation, but as of the 25th May 2018 this topic has a more serious implication for anyone dealing with data in Europe. I’ve no intention of making this post about the GDPR regulations which come into force in May 2016 and now apply, you’ll have plenty of informed resources for this and probably plenty of opinion in less informed places too, but just in case you don’t know where to find reliable information on this here’s a few places to get you started: